Our customer is a leader in oilfield services that operates separate entities under the company umbrella.
They have ambitious growth plans, so they needed a field service management solution that would grow with them.
Goals for the project included generating efficiencies for field technicians, uniting siloed data, and generating a 360-degree customer view for company leadership.
Challenge
The previous field management system was expensive and difficult to maintain. Its architecture lacked configurability and essential workflows that would benefit field teams, executive leadership, and customers alike.
Solution
ForeFront’s Maestro Health Check tool consolidated and seamlessly transferred data while preserving the integrity of existing information.
Components that were custom-built to support key field service workflows help technicians and other Salesforce users create quotes, generate work orders, and more.
Outcome
The customer has plugged revenue leaks, achieved 360-degree customer visibility, and generated significant savings.
User adoption amongst technicians has improved, because they have the tools they need to work efficiently, no matter where the next job takes them.
Now the customer has the foundation they need to successfully modernize field operations, improve revenue, and scale.
STATISTICS
$100K
Yearly savings with Salesforce
18
Months to recoup investment
40%
Time savings for technicians & other users
Ask About Our Field Service Accelerators
Why should ForeFront lead your field service transformation journey?
For more than 25 years, ForeFront has provided systems integration and enterprise digital transformation services to market-leading organizations. As a NEORIS company, we have access to an impressive roster of technical experts from around the world.
Salesforce solutions are our specialty, and we have several dedicated field service experts on our team. We also have a broad range of platform and integration expertise.
