Robotic Process Automation (RPA)

Automate repetitive processes and you’ll save more than time and money. You’ll also save headspace, so teams can focus on more strategic tasks.

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What is RPA?

Robotic Process Automation, or RPA, is a business process automation technology that uses software to complete repetitive tasks normally done by humans.

RPA is more than process simplification and automation. It frees up time for employees to focus on more strategic tasks.

“ForeFront’s RPA solution is the single biggest game changer in our 76-year history. We’ll see a 15-20% increase in time savings for order entry and a substantial decrease in order entry errors.”

- Kristoffer Beezley, SVP Sales & Strategic Business Development, Lamons Manufacturing

The Top Benefits of RPA

What can RPA automate?

Cookie-cutter RPA implementations aren’t effective.

To implement RPA successfully, you need a strategic roadmap that outlines which processes are the best candidates for automation.

ForeFront brings real-world experiences and industry best practices to every design.

ForeFront learns every customer’s business before assigning solutions, making us the ideal advisors to help you determine when, where, and how to deploy RPA alongside other technologies.

Workflow Process Automation Possibilities
Order Entry 
  • Reduce manual entry of emailed POs
  • Pull data from orders using OCR
  • Create an order with customer-specific data
  • Validate data and alert on mismatch
  • Real-time inventory updates​
Invoice Processing 
  • Pull specific data from invoices using OCR
  • Check invoices against orders placed
  • Cross-check for duplicates
  • Update invoice records in the company’s ERP
  • Update customers on outstanding balances
RFP Processing 
  • Reduce manual time required to input RFP data into Salesforce
  • Validate RFP Data
  • Opportunity creation
  • Push engineering data to engineering​
  • Deduplication 
  • Capture smaller, less obvious items
Customer Service
  • Reduce quantity of manual emails for customer service agents
  • Classify incoming communications
  • Automate replies to customer requests for order statuses, FAQs, and more
  • ​Ticket management and escalation handling
  • Customer feedback analysis

Let’s talk about your most time-consuming manual tasksand what would happen if you automated them.

“The MuleSoft RPA product enables Lamons to shift its time from order entry to tasks that truly require human interaction, therefore getting more value out of our workforce and further enabling our Sales Team to capture more Sales.”

- David Green, Senior VP of IT, Lamons Manufacturing

Companies We’re Transforming with RPA

Why should ForeFront lead your automation journey?

For more than 25 years, ForeFront has provided systems integration and enterprise digital transformation services to market-leading organizations. As a NEORIS company, we have access to an impressive roster of technical experts from around the world.

Salesforce solutions are our specialty, including MuleSoft RPA. We also have a broad range of platform and integration expertise.

A few examples of our RPA wins:

Saved one manufacturer’s inside sales reps 5,000+ hours per year with automated order entry. Before RPA, manually inputting email POs into Salesforce was a time-consuming, manual process.

Eliminated the #1 source of revenue leakage for the same manufacturer. Prior to RPA, manual errors were the most common reason for unexpected revenue losses.

Want to learn more about ForeFront’s digital transformation services?

Let's Talk