What We Do
ForeFront is a full-service technology partner that will transform the way your organization operates. Our methodology combines strategic business support with an industry-informed approach.
ForeFront’s Services & Solutions
Strategy & Consulting
Implementation Services
Integration Services
Our any-to-any integration expertise spans Salesforce clouds, third-party clouds, and on-premises systems. Trust is crucial when choosing an integration partner, and our clients know they can trust ForeFront to handle the most complex projects.
RPA solutions increase your organization’s productivity and agility by automating time-consuming, manual workflows. RPA is also a quality of life upgrade that frees up time for employees to focus on more strategic tasks.
Managed Services
Best Practice Blueprints
With ForeFront’s signature project blueprints, you don’t have to reinvent the wheel with every new implementation.
Accelerators
Our accelerators are pre-built packages designed to address specific use cases quickly and efficiently.
Differentiators
From our proprietary Maestro release management toolset to our amazing team, there’s a lot that makes ForeFront different.
Customer 360
Connect customer data across departments and data sources and get a unified view of every customer across all touchpoints. Use this single, shared view of the customer to:
- Personalize—and even automate—everyday sales tasks to save time and reduce the need for additional headcount
- Give support agents a complete history of all interactions
- Provide personalized service and support
AI & Einstein Platform
The Einstein 1 Platform is your key to an automated, efficient, and AI-powered future. This quick list is only the beginning of what’s possible:
- Build a true Customer 360 view with a CRM that’s deeply integrated across clouds
- Have Einstein write personalized sales emails based on customer data
- Automatically summarize cases and build a knowledge base to empower agents and scale service operations, without adding headcount
Multi-Cloud Integration
We’re true multi-cloud experts with a deep understanding of the entire Salesforce ecosystem. We also have extensive integration and platform expertise with MuleSoft, SAP, Microsoft, Oracle, and more. Use our integration capabilities to:
- Integrate Salesforce Field Service Cloud with GPS tracking systems and fleet management software
- Connect Manufacturing Cloud with Salesforce CPQ and Commerce Cloud
- Integrate Salesforce Health Cloud with Electronic Health Record (EHR) systems
Salesforce Shield
Ensure the security, compliance, and transparency of your Salesforce data and processes with this robust suite of security features. Utilize Salesforce Shield to:
- Meet changing data privacy regulations
- Monitor internal and external threats
- Strengthen data integrity
Service Cloud
Transform how your service teams deliver and manage exceptional customer experiences across touchpoints. ForeFront builds Service Cloud implementations that help teams:
- Schedule and dispatch field service technicians with ease
- Equip service agents with real-time access to customer information
- Optimize service processes to reduce resolution times
ForeFront delivers field service management solutions that blend customer, resource, and asset data so organizations can:
- Equip service agents with real-time access to comprehensive customer information
- Schedule and dispatch field service technicians with ease
- Optimize service processes to reduce resolution times
Manufacturing Cloud
Streamline your manufacturing operations and drive business growth by leveraging this dedicated industry solution to:
- Gain end-to-end visibility into production and supply chain processes
- Accurately forecast demand and optimize inventory levels based on internal and external factors
- Collaborate with suppliers, distributors, and customers more efficiently
Revenue Cloud
Today’s customers expect flexibility. Revenue Cloud supports any business model, helps you sell on any channel, and automates the underlying business processes that power profitability. You can:
- Launch products and services with subscription, usage, milestone, and tiered-based monetization models
- Enable continuous customer lifecycle engagement with amendments, prorations, and renewals
- Integrate and automate downstream processes across fulfillment, billing, and collections
Experience Cloud
This online social platform facilitates collaboration and allows companies to build engaging digital experiences that connect customers, partners, and employees. Use Experience Cloud to:
- Build communities, secure web apps, and portals that increase customer and partner loyalty
- Help users find answers themselves with robust self-service options
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Provide an experience for both B2B and B2B2C customers with features tailored to each group’s unique needs
Data Cloud
Data Cloud is Salesforce’s native data platform and it’s deeply embedded in Einstein 1. It eliminates data silos by seamlessly integrating structured and unstructured data into Salesforce. Use it to:
- Unify customer data across touch points
- Enhance customer service with rich, personalized experiences
- Connect all of your Salesforce applications, including the Einstein Platform
Analytics Cloud
Tableau is Salesforce’s AI-powered analytics platform that makes it easy for teams to to understand and act on data wherever they work. It’s the perfect foundation for analysis that leads to action. Use this solution to:
- Connect siloed data for easier, faster reporting across departments and teams
- Explore trends and uncover hidden opportunities
- Analyze the performance of complex, multi-channel campaigns
Sales Cloud
Sell faster, smarter, and more efficiently with the #1 AI CRM, powered by Einstein 1. Sales Cloud helps sales teams:
- Automate time-consuming manual tasks to work more efficiently and effectively
- Manage prospects, leads, and opportunities inside a single platform
- Manage a wide variety of sales channels, including outside, inside, partner, and self-service selling
B2B Commerce
With Commerce Cloud, you can bring B2C-like buying experiences to B2B customers. It’s a scalable, customizable platform that drives measurable growth by:
- Allowing companies to create flexible pricing models
- Seamlessly integrating with critical systems, like CPQ
- Making it easier to manage product configurations, no matter how complex
Marketing Cloud Account Engagement (Pardot)
ForeFront is an experienced Marketing Cloud Account Engagement (Pardot) implementation partner. We deliver industry-informed solutions that operationalize marketing data so you can:
- Build a unified, 360-degree view of customers and their behavior with our any-to-any integration capabilities
- Use your data to create hyper-personalized journeys across multiple channels
- Strategically discover and engage your top accounts to build lasting customer relationships
“ForeFront helped us get Service Cloud set up from ground zero. They have been a highly invested partner who learned our business, processes, and future needs to develop a solution that will scale.”
