ForeFront’s Salesforce Experience Cloud implementations fill an important gap between companies and their customers. As a digital community platform, it connects companies with their constituents – allowing for an unprecedented opportunity to collaborate and communicate.
For customers, it’s all about engagement. Salesforce Experience Cloud can act as an extension of your brand by providing new channels to connect to your customers with more personalization. Customers can search the platform for answers they need and create new discussions. While employees manage the toughest cases, outside contributing experts and customers can also offer helpful input.
In an increasingly connected world, the need for meaningful interaction between companies and their customers becomes more important every day.
Experience Cloud’s social intelligence automatically creates topics based on these discussions to allow people to find the data most relevant to them. Powerful search functionality enables customers to search for the answers they need and create new discussions. Customers are empowered to endorse each other for best answers as well as skills and expertise, reducing the burden on platform admins while keeping customers engaged.
Leveraging Salesforce’s built-in architecture, companies also can choose which platform elements to expose. By enabling customers to create and monitor their open cases, there is a direct link to customer service, allowing for seamless case management directly within Experience Cloud.
ForeFront even incorporates many of its own custom built lightning components in its clients’ Experiences to accelerate implementation and allow for maximum customization.
The platform is highly configurable and mobile responsive. ForeFront even incorporates many of its own custom built lightning components in its clients’ Experiences to accelerate implementation and allow for maximum customization. ForeFront’s know-how can help you create an Experience that is customized to your organization’s specific needs:
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Leverage ForeFront’s integration excellence to infuse Experience Cloud with your data; integrate from any system anywhere.
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Customize branding elements to keep your company’s brand at the forefront.
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Utilize Gamification to keep them coming back for more; ForeFront can customize your Experience’s ranks, custom badges, leaderboard, and scoring system to keep customers empowered and engaged.
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Embed custom and third party apps.
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Integrate E-commerce platforms allowing customers to add product reviews and suggestions as well as track their account information.
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Give customers insights into their case status, reducing call volume and taking the burden off customer service.
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Leverage Salesforce Chatter for enhanced collaboration, as well as seamless integration with Salesforce Knowledge to give your customers, partners and service agents the ultimate support.
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Rich media sharing on posts with photos, videos and more.
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Experience moderators and managers are appointed to make sure that your organization has control over the final content.
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ForeFront’s expertise can help you accelerate time to market as well as provide increased revenue with our expert implementations.
In an increasingly connected world, the need for community between companies and their customers becomes more important every day. Learn how ForeFront can help you leverage Salesforce’s Experience Cloud Lightning to transform your customer engagement metrics.
