Agentforce + ForeFront

Transform operations with autonomous agents that eliminate bottlenecks, enhance service quality, and free up time for more strategic work.

Person interacting with a friendly AI chatbot on a tablet, showcasing modern technology and artificial intelligence communication

“The engagement with ForeFront was exceptional. We had a team of highly qualified professionals who understood our requirements, our business model, and what problems we wanted to fix.”

-Salesforce App Exchange, Automotive Client
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Industry-Informed Agentforce Solutions

With ForeFront, you won’t just implement Agentforce—you’ll unlock its full potential.

As strategic advisors to market-leading organizations, we solve complex challenges by leveraging deep industry insights in Manufacturing & Distribution, Automotive, Technology, and Life Sciences.

Our team works closely with your stakeholders to design AI solutions that generate measurable outcomes like improved service efficiency, reduced operational costs, and increased customer satisfaction.

What’s Possible with Agentforce?

Leverage your in-house data to create efficiencies and tackle standardized tasks and workflows.

Here’s a quick glimpse into the possibilities.

Optimize Field Service with Agentforce

On-Demand Data Access

On-Demand Data Access

Increase field technician efficiency with easy access to an internal knowledge base, asset service summaries, and AI-generated post-work summaries

Predictive Maintenance

Predictive Maintenance

Asset-centric organizations can combine agents with telemetry data to predict maintenance needs.

Dispatch & Schedule Management

Dispatch & Schedule Management

Streamline dispatching by using agents to identify and address high-priority scheduling issues and build filtered appointment lists.

Enhance Customer Service with Agentforce

Customer Support

Customer Support

From questions about warranty coverage and repairs, to inquiries about product availability, Agentforce delivers exceptional support.

Order Management

Order Management

Let agents handle order status and tracking inquiries, process returns, exchanges, and refunds, and modify orders.

Escalation to Human Agents

Escalation to Human Agents

Escalation management and sentiment analysis mean customers have access to real people when needed.

Supercharge Sales with Agentforce

Sales Coaching

Sales Coaching

Empower sales reps to close more deals by giving your team consistent, actionable feedback.

Lead Capture & Outreach

Lead Capture & Outreach

Increase lead processing volume, automate research, and supercharge prospecting with agents

Automatic Upselling

Automatic Upselling

Agents suggest products and services tailored to a customer’s needs, based on past purchasing behavior and other interactions.

Why should ForeFront lead your Agentforce transformation?

For more than 25 years, ForeFront has provided systems integration and enterprise digital transformation services to market-leading organizations who value innovation.

Salesforce solutions are our specialty. We’re a Summit-level Salesforce partner known for our expertise in the Manufacturing & Distribution, Automotive, Technology, and Life Sciences industries.

We also have a broad range of platform and integration expertise. Our end-to-end solutions enhance efficiency, drive profitability, and redefine customer outcomes.

As early adopters of cutting-edge technologies like AI, Robotic Process Automation (RPA), and Agentforce, we help customers stay at the forefront of business and technology.

Examples of our early Agentforce wins:

We’re already putting agents to work for ForeFront customers. By seamlessly connecting in-house data with Agentforce, these organizations are taking advantage of AI agents here and now.

The Sales and Service bots we’re building will revolutionize service operations by:

  • Supercharging field technician efficiency with on-demand access to an internal knowledge base, asset service summaries, and AI-generated post-work summaries.
  • Leveraging telemetry data to predict maintenance needs
  • Building an automated Order Management system to assist with customer inquiries

… and that’s just the beginning!

AI is only as good as the data you put in, and our AI Readiness Assessment helps customers get their data Agentforce-ready.

Check Out Our
Customer Success Stories

A worker at a water station is closing a water pipe valve in a large industrial estate. Water pipes. Industrial plumbing.

Sealing Revenue Leaks with Robotic Process Automation (RPA)

After ForeFront successfully transformed Lamons Manufacturing’s e-commerce system with a Salesforce multi-cloud solution, the next objective was to automate the purchase order (PO) process.

Male worker inspection at steel long pipes and pipe elbow in station oil factory during refinery valve of visual check record

A Well-Oiled Field Service Solution

When ForeFront migrated this oil & gas customer migrated to Salesforce Field Service, operations were transformed on and off the field.

FAQ

Agentforce is Salesforce’s autonomous AI agent platform, capable of executing multi-step processes, accessing structured and unstructured data, and integrating deeply with Salesforce tools.  

Unlike traditional chatbots that only handle simple tasks, Agentforce agents can make decisions, automate workflows, and perform complex operations across multiple business functions. 

Agentforce works natively with Salesforce tools like Flows, Apex, and MuleSoft APIs.

This means it can automate workflows, interact with external systems, and align seamlessly with your current CRM processes… all without additional middleware or extensive reconfiguration.

Unlike traditional chatbots that only handle simple tasks, Agentforce agents can make decisions, automate workflows, and perform complex operations across multiple business functions. 

Agentforce can handle tasks across customer service, sales, operations, and beyond.

Examples include automating lead qualification, managing quote-to-cash workflows, processing service requests, and even coordinating supply chain activities. Its ability to process both structured and unstructured data allows it to adapt to varied business needs.

Agentforce operates within Salesforce’s robust security framework, which includes role-based access controls (RBAC), encryption, and compliance with regulations like GDPR and CCPA. Additionally, it leverages the Einstein Trust Layer, a secure AI architecture designed to protect data privacy and security.

The Einstein Trust Layer includes:

  • Data Grounding: Ensures AI interactions are anchored to your organization’s proprietary data, improving accuracy and relevance.
  • Zero Data Retention: Prevents AI agents from storing sensitive data, reducing potential security risks.
  • Toxicity Detection: Actively monitors and filters AI outputs to prevent harmful or inappropriate responses.

These features ensure that autonomous agents operate within secure and ethical parameters, providing confidence that data is protected and that AI interactions remain compliant with enterprise standards.

The time to deploy Agentforce depends on the complexity of your workflows and the level of customization required. For simple use cases, deployment can take a few weeks. More advanced implementations involving integrations and custom logic may take longer, but Salesforce’s native tools and APIs help streamline the process.

Partnering with ForeFront, a Salesforce Summit Partner with over 25 years of experience, can expedite this process. Our industry expertise means we understand your organization’s workflows, needs, and challenges. Our extensive integration expertise ensures a smooth and efficient deployment.

By collaborating with ForeFront, you gain access to a team adept at navigating complex implementations, thereby reducing deployment time and ensuring that your Agentforce solution aligns perfectly with your business objectives.

Ready to learn more about our Agentforce solutions?

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